Terms and Conditions of ChatMojo

1. Overview

ChatMojo provides AI-powered tools that help small businesses manage customer communication, collect reviews, and improve their online reputation.

We aim to offer a reliable and easy-to-use service and may occasionally update our platform to improve functionality or fix issues.

2. Creating and Managing Your Account

You may need to create an account to use certain ChatMojo features. Please make sure the information you provide is accurate and kept up to date.

You’re responsible for keeping your login details private and for any actions taken under your account.

3. Using ChatMojo Responsibly

We ask that you use ChatMojo only for legitimate business purposes and in compliance with applicable laws.

You agree not to use the platform for spam, fraud, or any harmful or deceptive activities.

4. Access Authorization

To provide review-management and messaging services, you’ll need to connect your Google Business Profile (or similar platform).

This allows ChatMojo to:

- Retrieve and display customer reviews.

- Send review-request messages to your customers.

- Respond to reviews on your behalf.

- ChatMojo cannot delete or edit your Google Business Profile, listings, or existing reviews.
- You may remove this connection at any time directly within your Google account.

5. Payments, Cancellations, and Refunds

a. Billing:
ChatMojo operates on a subscription basis, billed at the beginning of each billing period. Your payment method will be automatically charged according to the plan you selected.

b. Cancellation Policy:
You may cancel your subscription at any time by contacting [email protected] or through your ChatMojo dashboard.

Cancellations take effect at the end of your current billing cycle, and your access to the platform will remain active until that date.

Because ChatMojo provides immediate access to its digital tools and automations upon activation, payments are non-refundable once processed.

We encourage customers to reach out to us with any technical or onboarding concerns — our team is happy to assist and make sure you get the most out of your plan before cancellation.

c. Account Deletion:
If you wish to permanently delete your account, you may request it by emailing [email protected].
Once deletion is confirmed, all stored data and review connections will be securely removed.

6. Fair Use

Each plan includes a certain number of review requests and AI responses per month.
To maintain performance for all users, ChatMojo may temporarily pause or limit automated actions that significantly exceed plan limits.

7. Service Reliability

We work hard to keep ChatMojo running smoothly.
If maintenance or unexpected downtime occurs, we’ll do our best to minimize disruption and notify users whenever possible.
While we can’t guarantee uninterrupted service, we’re committed to quickly resolving issues whenever they arise.

8. Limitation of Liability

ChatMojo is designed to make review management easier and more effective, but results vary for each business.
While we take every reasonable step to provide a reliable experience, ChatMojo isn’t responsible for factors outside our control (such as changes made by Google or third-party platforms).

9. Termination

If a user violates these Terms or misuses the platform, we may suspend or close their account to protect the service for others.
Whenever reasonable, we’ll provide notice before doing so.

10. Privacy

We care deeply about your privacy.
Your information is handled in accordance with our Privacy Policy, which explains how we collect, store, and protect your data.

11. Updates to These Terms

We may occasionally update these Terms to reflect new features or legal requirements.
When that happens, we’ll post the new version with the updated date above.

12. Contact

Have questions? We’re happy to help.
Reach out anytime at [email protected]